Refund policy

Customer satisfaction is our top priority. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with a straightforward returns and refund process.

1. 30-Day Return Window
You have 30 calendar days from the date of delivery to return an item for a full refund or exchange. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility & Condition
To be eligible for a return, your item must meet the following criteria:
* The item must be unused, unwashed, and in the same condition that you received it.
* The item must be in its original packaging, with all original tags, labels, and documentation attached.
* A receipt or proof of purchase is required to complete your return.

3. Return Process
To initiate a return, please follow these steps:
1. Contact our customer support team with your Order Number and the reason for the return.
2. If your return is approved, our team will provide you with the return shipping address and instructions on how and where to send your package. 
3. Please do not send your purchase back to the manufacturer. Items sent back to us without first requesting a return will not be accepted.

* Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect. Shipping costs are non-refundable.

4. Refunds & Processing Time
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, or other secure processors) within 5 to 7 business days. Please note that your financial institution may require additional time to post the transaction to your account.

5. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. Contact us immediately at [Your Support Email] if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these instances, [Your Brand/Store Name] will cover all return shipping and replacement costs.

For any inquiries or assistance regarding returns, please reach out to us!